REFUND AND CANCELLATION POLICY

If you need to cancel a workshop

We try our best to price our workshops fairly and offer good value for money. We therefore have a clear non-refundable policy to ensure that we cover our costs and the ongoing viability of the workshop.

We do appreciate that sometimes-unforeseen circumstances may mean that you can’t attend a workshop so we are happy for you to send along a friend to take your place, we will need their name and contact details prior to the workshop. 

If you contact us at least 14 days in advance of the start date of the workshop, then we can offer a transfer to the same workshop on an alternative date, providing there are places available or a workshop is planned. If there are no suitable future dates, we can provide a voucher to be used for a future workshop booking. 

Please note that there are no make-ups for missed sessions if the workshop is over more than one session.

Our right to cancel a workshop

Should we need to cancel a workshop due to unforeseen circumstances, we will aim to give you as much notice as possible of the cancellation. Unfortunately, we cannot accept any liability for travel or other costs. Your workshop booking will be moved to a future workshop date that that suits you.

Parties and Events

A non-refundable 50% deposit is required to secure a booking. The remaining balance must be paid 14 days before the date of the party. A maximum reduction of two attendees can be made at least two weeks before the date of the event. We will reduce the outstanding balance accordingly. Reductions in numbers cannot be made less than two weeks before the date of the event and the full balance of the booking must be paid. 

We reserve the right to re-schedule or adjust any workshop or course details with a minimum of 24 hours notice should circumstances beyond our control require us to do so.